Shipments / International
Shipments
Usually, we ship products the same day if the order is received before 3pm PST, or within 1 to 2 days after your order is placed, if after 3pm.
Orders are shipped First Class US postage. Typical delivery times in the US are 3 or 4 days, and internationally delivery times are typically within 1 to 2 weeks. We have no control over customs delays and we have seen international orders take as long as 6 to 8 weeks in extreme situations.
International Orders and Customs information:
We currently allow for international orders and shipping options. However, due to the complexity of the many different international import regulations, international orders and shipping will only be processed if you agree to our International Customer Policy.
International Customer Policy
We request that you contact your customs office and ask about import regulations and restrictions before placing your order.
It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
You, the customer, are responsible for any customs and duty fees.
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges BrainVitaminz has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
If this supplement is restricted in your country, it will likely be returned, impounded, or destroyed, and the package will not reach its destination. If you order from BrainVitaminz, you agree not to hold us responsible should you not receive your shipment, or should you suffer any financial loss as a result of your attempt to import this product. If you order internationally, and you do not receive your item, our responsibility to you will only extend so far as to demonstrate by USPS customs declaration number (first class shipments) to prove shipment of the package. We can only issue a refund of your purchase price for this product in the case that your package is returned to us. Returned international shipments can take 6-10 weeks. Shipping charges will not be refunded
No-Ship Countries
Due to high rates of lost or incomplete shipments, we no longer offer shipments to these countries:
Ukraine